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Returns Rules and Restrictions

  • Returns must be made within 28 days of purchase.
  • Products must be unused and in good condition with all packaging.
  • Shipping and handling costs, gift box costs and other charges are non-refundable, unless the item is faulty.
  • Please use pre-paid Royal Mail Returns. You can create a label through the Royal Mail website.
  • If you wish to return a FRAGRANCE please contact Customer Services.
  • Keep the proof of postage from Royal Mail when dropping off your return, to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser.
  • Elizabetharden.co.uk will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.