Returns Rules and Restrictions
- Returns must be made within 28 days of purchase.
- Products must be unused and in good condition with all packaging.
- Shipping and handling costs, gift box costs and other charges are non-refundable, unless the item is faulty.
- Please use pre-paid Royal Mail Returns. You can create a label through the Royal Mail website.
- If you wish to return a FRAGRANCE please contact Customer Services.
- Keep the proof of postage from Royal Mail when dropping off your return, to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- Elizabetharden.co.uk will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.