Contact Us

For commonly raised queries, please visit our frequently asked questions page here.


Our Customer Care team is available 5 days a week, Monday to Friday, 08:00AM - 16:00PM GMT. Closed on Bank Holidays.

For questions and concerns related to:

  • Order Status
  • Billing and Shipping Questions
  • Returns
  • Problems with our site
  • Special Offers & Gifts with Purchase


PLEASE NOTE: If you are waiting for a reply from the Customer Care Team, please check your Junk/Spam folder.


Our Consumer Affairs team is available Monday through Thursday, 2:00PM-16:00PM and 18:00PM-20:00PM GMT

For questions and concerns related to:

  • In-Store Experience
  • Adverse Reaction to a Product
  • Product Complaints
  • Animal Testing
  • General Concerns

Please submit via Online Form.