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Returns Instructions

If you wish to return an item to elizabetharden.co.uk, please follow the instructions below within 28 days of purchase. We do not currently offer exchanges.

If you wish to return a FRAGRANCE please contact Customer Services.

  1. Pack the items securely in the original product packaging, if possible. All items must be returned in good condition to ensure that you receive credit. PLEASE NOTE: if you received a Gift With Purchase with your order, this also must be returned to ensure you receive a refund.
  2. Enclose the top perforated portion of the original receipt, please include your order number, reason for return, billing name, and address with the items.
  3. Get a Pre-Paid Return Postage Label; to receive your lable please contact Customer Services.

  4. Return your parcel to any Royal Mail outlet, please ensure you keep your proof of postage. 

PLEASE NOTE: Shipping and Handling costs, gift box costs and other charges are non-refundable.