FREQUENTLY ASKED QUESTIONS
When will I receive my order?
For information on a specific order you already placed, click here to find your Order Status.
Otherwise, your shipping time depends on the delivery method you choose during checkout from the below options:
- Standard: Delivers within 2 to 3 business days after shipping.
- Next Day: Delivers on the next business day.
Pick/pack times vary by delivery method: Standard orders placed on a business day before the cut off at 3pm GMT will be picked and packed, ready to ship by the next business day.
Next Day orders placed on a business day before the cut off at 2pm GMT will be picked and packed the same day. Those placed after the cut off will be ready to ship the following business day.
How can I check the status of my order?
Once you place an order online you will an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track order link. If you have an Elizabeth Arden account you can also track your order status in My Account.
Why was my order cancelled?
Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the delivery address entered was invalid.
To get more personalised information about cancellations please feel free to email us at firstname.lastname@example.org.
Do you ship internationally?
We currently only accept orders for delivery within the United Kingdom.
We apologise for any inconvenience.
Do you accept international credit cards?
We accept international credit card payments for orders shipping to the United Kingdom.
Where can I buy Elizabeth Arden products?
We are available in a number of different retailers across the globe. If you are in the UK, please visit our store locator to find your nearest location. If you are located elsewhere please find your country specific page and visit the Store Locator.
How can I change or cancel my order?
After you have clicked "Submit Order," your order begins to process and you cannot make any changes to it. Our system is designed to process and ship orders as quickly as possible. If you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.
How do I return or exchange my order?
You may return your order by filling out the invoice slip enclosed and sending your unwanted products within 28 days of purchase, via Royal Mail pre-paid Returns Service.
For full Returns information click here.
Is my favourite product discontinued or out of stock?
We are continuously reviewing our product ranges which may result in some of your favourite products being discontinued. If you are unable to find a product on the UK website, unfortunately this means that it is now discontinued with no current plans to reintroduce it. Products which are currently just unavailable will remain on the website with an Out of Stock status.
How do I find my foundation shade match?
You can match your preferred foundation shade by using the Find Your Perfect Shade button on any of our Foundation product pages near the shade picker. We also offer a Virtual Make-Up Session via Zoom, where one of our skincare experts will help you find the right foundation type and shade for you. Please book your virtual consultation here.Please note that we are unable to honour requests for foundation samples, please visit your nearest store to test our full range in person.
Can Elizabeth Arden provide samples so I can try products before purchasing?
Elizabeth Arden does not mail out samples by request. If you are a registered user on the www.elizabetharden.co.uk website you will receive periodic offers including samples. In addition, we regularly offer a free sample with every online purchase. These offers are available only while stocks last, for a limited time, as specified in our Terms & Conditions. Please sign up on our website to receive e-mails regarding these sampling opportunities.
Can Elizabeth Arden provide charity donations or prizes for my charity?
Revlon International Corporation actively supports health programmes globally.
Within the UK, the majority of charitable support is directed towards Look Good...Feel Better www.lgfb.co.uk. This programme is a free patient support service for persons living with cancer. Beauty workshops are provided in hospitals with guidance from professional beauticians allowing patients to use the products provided, learn make-up techniques and help to restore and enhance their appearance during and after treatment. Thousands of cancer patients have been psychologically uplifted by the experience. Leading hospitals in the U.K. now welcome this valuable service set up as a registered charity by the Cosmetic, Toiletry and Perfumery Foundation in 1994 and of which Revlon International Corporation is a founder member.
Regrettably, therefore, we are unable to help with ad hoc requests for prizes and donations.
Can Elizabeth Arden products be used while pregnant and/or breastfeeding?
For questions regarding the use of our products during pregnancy we recommend that you consult your physician.
How do I provide feedback on a recent in-store experience?
If you would like to send comments regarding your experience of our staff in store, please submit via Consumer Affairs Form and we will respond within 5 working days.
What should I do if I have a complaint?
Please visit our Contact Us page for detailed instructions, depending on the topic.
How do I use my product?
Information on all of our products, including usage instructions, is available by scrolling further down your chosen product page. For more detailed skincare advice, including how to use your Elizabeth Arden products and in what order, please book a Virtual Consultation here.
What should I do if my product(s) is broken or faulty?
If your product(s) is broken or faulty, and it was purchased from our own website, please return the item(s) to us using the Returns instructions enclosed with your order. You can also find the full Return Instructions here.
If your product(s) was purchased from another retailer, please contact the relevant Customer Services for that retailer, or return the item(s) to the shop or website where purchased. This is in line with the advice given under the Consumer Rights Act of 2015, which clearly states that it is incumbent upon the retailer, not the manufacturer, to replace or refund goods that are faulty, broken or deemed unfit for purpose.