FREQUENTLY ASKED QUESTIONS
When will I receive my order?
For information on a specific order you already placed, click here to find your Order Status.
Otherwise, your shipping time depends on the delivery method you choose during checkout from the below options:
- Standard: Delivers within 2 to 3 business days after shipping.
- Next Day: Delivers on the next business day.
Pick/pack times vary by delivery method: Standard orders placed on a business day before the cut off at 3pm GMT will be picked and packed, ready to ship by the next business day.
Next Day orders placed on a business day before the cut off at 2pm GMT will be picked and packed the same day. Those placed after the cut off will be ready to ship the following business day.
How can I check the status of my order?
Once you place an order online you will an email confirmation with your order number. You will receive another email when your order has been shipped. This will include your order tracking number. Track your shipment by clicking on the Track order link. If you have an Elizabeth Arden account you can also track your order status in My Account.
Why was my order cancelled?
Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the delivery address entered was invalid.
To get more personalised information about cancellations please feel free to email us at email@example.com.
Do you ship internationally?
We currently only accept orders for delivery within the United Kingdom.
We apologise for any inconvenience.
Do you accept international credit cards?
We accept international credit card payments for orders shipping to the United Kingdom.
Why is my favourite product discontinued?
Decisions to discontinue or introduce a product are made in response to consumer preferences and purchasing patterns. We are happy to assist in finding you a new alternate favourite. Please email us at firstname.lastname@example.org so that we may further assist you.
Where can I buy Elizabeth Arden products?
We are available in a number of different retailers across the globe. If you are in the UK, please visit our store locator to find your nearest location. If you are located elsewhere please find your country specific page and visit the Store Locator.
How can I change or cancel my order?
After you have clicked "Submit Order," your order begins to process and you cannot make any changes to it. Our system is designed to process and ship orders as quickly as possible. If you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.
How do I return or exchange my order?
You may return your order by filling out the invoice slip enclosed and sending your unwanted products to the address listed on the invoice within 30 days of purchase.
In case you cannot locate the return address, it is:
c/o PFS Web
Rue Louis Bleriot 5
4460 Grace Hollogne, Belgium
To exchange your order please return your unwanted products using the method above and place a new order with your preferred items.