FAQs

• What is the Prevage Privilege Club?


The Prevage Privilege Club is a loyalty reward scheme. Prevage customers are invited to sign up to the Prevage Privilege Club at any participating Elizabeth Arden counter. For every purchase you make at a participating counter, you will get a Reward Stamp. As you accumulate Reward Stamps, you will become eligible for Product Rewards at three different Reward Levels. Please see Reward Level section for more details.

• What do I have to do to earn a reward?
In order to earn a Product Reward, you need to purchase Prevage at your participating member counter. For every full price Prevage purchase you make, you will receive one Reward Stamp.
Reward Stamps will be credited to your account immediately at the time of the corresponding Qualifying Purchase.

• Is there a minimum spend to receive a Reward Stamp?
There is no minimum spend to receive a Reward Stamp. For every full price Prevage purchase, you will receive one Reward Stamp.

• Can anyone sign up to the Prevage Privilege Club?
You must be at least eighteen years of age or older and a resident of the United Kingdom or Ireland to be eligible for membership in the Programme. The Programme is limited to individual membership only, and is limited to one membership account per individual.

• What are the Reward Levels and Product Rewards?
There are 3 Reward Levels in total.
• Level One: After the third Reward Stamp earned, you will receive a:
o Prevage Anti-Aging Treatment Boosting Cleanser (125ml)

• Level Two: After the sixth Reward Stamp earned, you will receive a:
o Prevage Anti-Aging Neck & Décolleté Lift & Firm Cream (50ml)

• Level Three: After the ninth Reward Stamp earned, you will receive a deluxe Prevage Gift, including:
o PREVAGE® Anti-Aging Overnight Cream (50ml)
o PREVAGE® Anti-Aging Wrinkle Smoother (15ml)
o PREVAGE® City Smart Broad Spectrum SPF 50 Hydrating Shield (5ml)
o SUPERSTART Skin Renewal Booster (5ml)

Product Rewards may be redeemed immediately upon completion of each Reward Level. Level One and Level Two Product Rewards may be collected from Participating Counters. Level Three Product Rewards will be shipped to the Member’s residence within twenty-eight (28) business days of request, subject to availability of stock. The Level Three Product Reward can be redeemed once per twelve (12) month period only.

• What happens if I fill my Prevage Privilege Club Card?
Once you have earned your Level Three Reward, you can start earning stamps again from zero. The Level Three Product Reward can be redeemed once per twelve (12) month period only.

• Do Reward Stamps expire?
Reward Stamps are valid for twelve (12) months from the date of issue of your Privilege Club Card. Upon expiration, your Account will automatically restart at zero and a new twelve month period will begin.

• What other advantages are there to being a Prevage Privilege Club member?
If you opt-in to receive communications from Elizabeth Arden, we will invite you to events such as make-up and skin care master classes, which may be held at an Elizabeth Arden counter or a nearby venue. We will also let you know about exclusive gifts, new products and promotions. Make sure you opt-in to receive marketing communications from Elizabeth Arden unrelated to the Prevage Privilege Club.

• How often will I receive communication?
If you have opted in to receive communication, you will be amongst the first to hear about our special events and promotions in store. The frequency of our communication depends on the schedule of events. The collection and use of the data you provide via opt-in is subject to Elizabeth Arden’s Privacy Policy, which can be found at http://elizabetharden.co.uk/articles/privacy-policy.list. You may stop receiving such communications at any time by clicking the unsubscribe link in the Elizabeth Arden email to which you subscribed.

• What happens if I didn’t receive a Reward Stamp for my last purchase? Can I get it when I visit my membership counter next?
When making a purchase, you must FIRST provide your Privilege Club Card to the Consultant. Reward Stamps will not be accrued unless the physical Privilege Club card is presented to the Consultant at the time of purchase. Reward Stamps will be credited to your Account immediately at the time of the corresponding Qualifying Purchase. Should you neglect to receive a Reward Stamp at the time of purchase, be advised that Elizabeth Arden is not able to apply Reward Stamps to prior purchases.

• Can I still qualify for other promotional offers in store when I am collecting Reward Stamps that day?
Yes, you can if there are any promotional events running at that time and your transaction qualifies for this. Please note that reward Stamps will not be issued for discounted products, products redeemed at zero value as part of a 3 for 2 offer or products redeemed with store loyalty card points.

• Can a friend or family member use my Prevage Privilege Card?
The Programme is limited to individual membership only, and can therefore not be used by a friend or family member.

• Can I collect Reward Stamps at any other Elizabeth Arden counter beside my membership counter?
Yes – Reward Stamps can be earned on purchases made at any Participating Counter.

• I have lost/damaged my Prevage Privilege Card, how can I replace it?
Lost or Damaged Membership Cards may be replaced by visiting any Participating Counter. Please be advised that should your card become lost or stolen, the accrued reward stamps on that card will not be able to transfer over to your new card. Prior rewards stamps will be lost and your Account will automatically restart at zero. Elizabeth Arden will not be held accountable for any lost reward stamps.